Interview with the AWESOME- Erin Rossi of CLE Music Group)
Q: What is the biggest misconception about your industry?
A: This it's too expensive. We can't afford a good DJ or a great live band. Yes you can! Here at CLE Music Group, we strive to have a quality professional act for any buget!
Q: How you describe your style, your personality and/or your brand?
I'm sincere and I take my job seriously, but I have fun with it too. I'm confident in our services here at CLE Music Group and I really aim at getting the client what they want, what they visualize. I am detail oriented. I'm also a performer (She's an amazing vocalist here- The Element) so I understand both sides of the business. I've been a client, a bride, and I am empathetic with my clients. I understand how stressful it is to find the right vendor, especially in regards to the music. Overall, I strive to decrease my clients stress level!
Q: What are a few mistakes brides sometimes make when choosing their band/DJ?
A: Unfortunately, most clients pick a vendor soley based on cost. We understand that everyone has a budget, and here at CLE Music Group we do everything we can to work within that budget. This is your wedding, let's help you get it right. Think twice before hiring a family friend who dabbles in DJing or the friend of a friends husbands band who plays a local bar a few times a year. The music is one of the most important pieces to having an awesome wedding, do it right.
Q: What things should a bride look for, look at, when selecting a vendor?
A: Research how much experience a vendor has in their particular field. For example, CLE Music Group has over 20 years experience providing entertainment services for weddings. Look up wedding websites and the vendor website to review client comments. Ask your friends or family who they used (well...only if you liked their wedding!). When the customer is talking with the vendor they should ask themselves: Am I comfortable with the representative? Do I have a sense of trust when I'm interacting with them? Are they answering my questions?
Q: What is the one thing a bride should save on when booking with you?
A: A bride should save her anxiety and nerves when working with CLE Music Group. We pride our self in customer service. We also understand that for most brides, this is the very first time ever hiring a DJ or a Band. It can be very overwhelming and they don't know where to start. Our goal is to set their mind at ease! We do this ever day and we understand how important your wedding is. Let us help you!
Q: What is the one thing a bride should splurge on when booking with you?
A: If your budget allows it, get a live band! It's the best! There's so much energy and it's something your guests will always remember.
Q: If you had a client who had endless funds what unique ideas and products/services would you offer them?
A: My first question would be, "What do you envision?" CLE Music Group would offer ideas once we have a good grasp on what the bride and groom want. We customize our services to the clients wants and needs. If it's a service we don't offer and the client wants it, we'll get it for them!
What are a few things that bridal clients should review in contracts? Double check the total cost, does it match what you and the representative talked about? Know how much of the deposit needed to secure your service and when it's due. How much is the balance and when that's due? How long is the contract valid for? A tip: I would not wait 10-days to book the contract. If you really want this service for your wedding, just book it and check it off your list to do, this is one more thing completed for your Big Day!
Q: What is something you wish all of your clients knew, or a certain thing you wish all of your clients would do to make working with them easier?
A: Please trust me and my recommendations. I've been doing this a long time both on the business end and in performing. Be honest with me, do you like the recommendations I offered? Is this in your budget? The only way I can work with you is if you let me help me.
Q: Who is your ideal client?
A: Ideally, a client who calls me and says I want XYZ, send me a contract. That's easy right? There is not much work that I need to do. But seriously, I love working with everyone. It's fun to work with different personalities, different requests. Some clients are more challenging than others, but as long as we have open communication, I think that's best for the vendor and the client. If I'm not told what the expectation is, then I can't help you fully. Please be open with me so I can help you the best way I know how.
See, she's awesome. You can tell from her answers and she truly is this great, grounded person who wants the best for you. Everyone at CLE Music Group is the same way!